Please see full return policy here.
We sincerely apologise if, in the unlikely event, you have received a product that is damaged or defective. We understand the disappointment this can cause and want to assure you that our team is here to assist you in resolving the issue.
Please note that materials like wood may have natural variations and imperfections. For instance, when foreign wood adapts to cooler climates, it may slightly shrink or crack. These characteristics are not considered flaws in the product, but rather reminders of its organic and unique nature.
While our client concierge is designed to address material or workmanship issues, as well as damage during transit, we recognize that accidents can occur in the home over time. It's important to understand that damages that occur gradually due to qualify as defects. However, we remain dedicated to providing helpful advice on cleaning, care, and repair to all our customers whenever possible.
Bark and Steel offers a furniture refresh service to maintain or repair your piece as an add-on service.
